Delivery and Packaging


 

Delivery

All customers will receive an order confirmation email once the order has been processed. To ensure that your order is delivered promptly, we will process, pack and post all in-stock goods within 1 to 2 working days upon receiving your order.

We deliver our goods using Singapore Post’s Tracked Package service for a flat rate of S$3. SingPost takes 2 to 3 working days to deliver the package to your letter box directly.

On your end, please ensure that you have provided the correct mailing address to us. You will be provided with a tracking number via a separate shipping confirmation email. 

Currently, we do not ship outside of Singapore.


Payment

We accept payment via major platforms including Visa, MasterCard, American Express, Apple Pay and Google Pay. All transactions are processed in Singapore dollar via Shopify securely.

Packaging

To save plastic from our landfill and reduce waste as much as possible, we use eco-friendly packaging materials such as kraft paper and paper tape to pack all orders.

We also double-wrap orders in old packaging materials such as bubble wraps and gift wrappers. These packaging were collected from friends and family and cleaned before being used to pack orders. By reusing packaging materials, we help to reduce CO2 emissions from the production of virgin plastic.

Have clean packaging materials to donate? Get in touch with us here.


Availability and Quality

As our goods are sourced or handmade in limited quantities, they are available while stocks last. For handmade goods, no two products are identical and actual products may also vary slightly in size and colour. While we endeavour to ensure that our handmade items are of the highest quality, slight imperfections are to be expected – purchase only if you are comfortable with this.


Returns and Exchanges

We only accept exchanges in the rare event of defective and/or damaged goods. Please get in touch with us via email within 3 working days of receiving your item, upon which we will send you an acknowledgement email. Thereafter, please note that you will have 7 working days to return your goods to us in their original condition, and you will be responsible for any shipping charges incurred. An exchange is not guaranteed and is subject to our evaluation of the returned goods. All goods are non-refundable.

Copyright

All material displayed on this website is copyright of rallyrally.co © All rights reserved. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. This material is for your personal use only and any redistribution or reproduction of part or all of this material in any form is prohibited without permission. Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence. 

Your use of this website and our goods/services and any dispute arising out of such use is subject to the local laws of rallyrally.co.